Meet our challenge solver - Hengky Susanto

Challenge

Creating and maintaining long-term partnerships with principals entails constantly recognizing ways to add value to their business and not only when they are overcome with obstacles. Our commercial and R&D teams were able to identify a high-value ingredient from Givaudan's Active Beauty portfolio of skin care offerings and took the opportunity to build on their portfolio.

Solution

To keep up with the challenges and trends in the personal care market, we are constantly driving innovation in the formulation and promotion of our principal's portfolio. Our commercial team was conceptualizing ahead of an exhibition and we analyzed the current slate of Givaudan's Active Beauty offerings to determine which product could be used to better promote their portfolio. After much consideration, we settled on Chronoglow™, a natural active ingredient used in skincare formulation, as it encapsulates the ongoing trend of natural ingredients. The adept R&D team formulated prototypes with the ingredients, while we worked on analyzing which customer segments to market the prototypes to. This was one of the three innovative formulations developed by our team that was part of the presentation at the Indonesia Cosmetic Ingredients exhibition. 

For the creation of the prototype, the Connell Caldic Indonesia team won the Ruby Award, i.e., second place, at the Indonesia Cosmetic Ingredients in 2022.