Customer Development Manager – Industrial

The Customer Development Manager is responsible for creating an excellent customer experience.

This will be achieved by:

• Maintaining existing customers and expand our portfolio within their supply chain; at the same time offer value added solutions and uncover new opportunities
• By winning new customers, offering products from our wide product portfolio, identify added value solutions to grow both volume and profit
• Monitor market developments and trends with customers to add new lines to our product portfolio
• Ultimately become the ‘go to’ solution provider and partner for all our customers

Market knowledge in Solvents, Rubber and Adhesives would be advantageous to be a successful candidate. 

 Job Responsibilities

•  Growing sales, profit and volume by identifying and winning new business
• Promoting chemical products from our range including Solvents, Adhesives, Rubber, Plastics, Coatings, Water treatment
• Accountable for Sales Revenue and Material Margin for selected existing customers
• Set strategies and targets for long-term growth of top customers.
• Responsible for prices and quotation for own customer pool.
• Ensure the promotion and sales of the whole product portfolio offers (build a balanced portfolio of initiatives)
• Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits (face to face / TEAMS), contract management (incl. negotiations and quotations) and deal closure
• Responsible for elaborating and following of account planning for key customers (e.g., A1)
• Plan and forecast segment sales in joint meetings with marketing, share information with supply chain
• Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers
• Maintain a healthy opportunity pipeline to achieve year on year growth and achieve our strategic plan.