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Customer Development Manager Food Ingredients

12 gennaio 2022

Customer Development Manager Food Ingredients

Italia, Origgio

Full time

For our Team of Origgio (VA) we are looking for a new Customer Development Manager Food Ingredients

Every day hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world, every day. But we go beyond connecting to ensure we deliver on our business partners’ requirements for added-value R&D, manufacturing and packaging solutions, while minimizing the environmental impact. This makes Caldic the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care’ underlines our commitment to our people, our business partners and our planet.

Are you ready to start with us?

Job Purpose

The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.

Job Position

The Customer Development Manager reports directly to the Commercial Director.

Job Responsibilities


  • Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
  • Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
  • Responsible for prices and quotation for own customer pool.
  • Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
  • Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl.  negotiations and quotations) and deal closure.
  • Responsible for elaborating and following of account planning for key customers (e.g., A1).
  • Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
  • Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.

Decision rights

  • Influence individual (end) customer pricing.
  • Influence account plans.

Key Performance Indicators

  • Material margin and revenue (growth)
  • Generation and follow up of opportunities (number, MM value, success rate)
  • CRM adoption
  • Number of customer visits
  • Minimum number of buying customers
  • Extension % share of wallet customers
  • Number of new products (sales and promotion)
  • Compile and register product customer potentials (market intelligence)
  • Average sale per customer
  • Rate of lost customers
  • Quality of account plan and other management information Job  Requirements

Su di te


  • Customer Focus
  • Entrepreneurship
  • Negotiating
  • Market Orientation
  • Networking
  • Perseverance
  • Problem Analysis
  • Result Focused

Knowledge/skills and experience

  • Bachelor degree, in Food Science is a plus
  • Minimum 3-5 years relevant commercial experience
  • Relevant technical knowledge is a must
  • Good knowledge of English spoken and written
  • Knowledge of ERP and CRM systems
  • Communication skills
  • Commercial and financial awareness

Noi offriamo

Because we care

Why working at Caldic is a good idea

Learn, grow and contribute

In order to make us a stronger, more innovative and inspiring company, we actively encourage our people to contribute their well substantiated ideas and cultivate their entrepreneurial spirit.
We give you a great deal of professional freedom and responsibility and offer you the opportunity to be decisive and work autonomously. We strongly support personal and career development.
We believe in investment in our people through on-the-job learning and formal trainings.

At Caldic you learn, grow and contribute to your success and that of our company and our customers.

We offer a challenging position in a dynamic environment, a competitive salary and compensation pack, including bonus & benefits, sized on your skills and experiences.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, pursuant Italian laws 903/77 - 125/91 - 215/03 and 216/03.

Su di noi

Dato che ci teniamo (Because we care), influiamo sulle vite di centinaia di migliaia di persone ogni giorno. Ispiriamo soluzioni innovative e sostenibili nelle scienze naturali e nei prodotti chimici specializzati per i mercati mondiali dell'alimentazione, dei farmaci, dell'igiene personale e dell'industria. Le nostre soluzioni, attentamente selezionate e personalizzate in base a specifiche esigenti quando necessario, sono sostenute da attività eccezionali di ricerca e sviluppo, assistenza clienti e supporto tecnico e normativo per garantire la precisa soddisfazione di determinate esigenze in ogni fase della catena del valore. In 19 Paesi in Europa, Nord America e Asia Pacifico, i nostri 1200 dipendenti circa si fanno in quattro giorno dopo giorno per offrire soluzioni a valore aggiunto ai nostri clienti. Progettiamo prodotti, servizi e processi applicando i principi della sostenibilità. Dallo sviluppo alla consegna, dall'ingrediente all'imballaggio e dal fornitore al cliente prestiamo la massima attenzione a ogni dettaglio delle nostre attività. Perché ogni dettaglio conta. Per ulteriori informazioni visitare Caldic. Soluzioni innovative nelle scienze naturali e nei prodotti chimici specializzati. Because we care.