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Customer Development Manager Food Ingredients

12 January 2022

Customer Development Manager Food Ingredients

Italy, Origgio

Full time

For our Team of Origgio (VA) we are looking for a new Customer Development Manager Food Ingredients

Every day hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world, every day. But we go beyond connecting to ensure we deliver on our business partners’ requirements for added-value R&D, manufacturing and packaging solutions, while minimizing the environmental impact. This makes Caldic the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care’ underlines our commitment to our people, our business partners and our planet.

Are you ready to start with us?

Job Purpose

The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.

Job Position

The Customer Development Manager reports directly to the Commercial Director.

Job Responsibilities

Responsibilities

  • Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
  • Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
  • Responsible for prices and quotation for own customer pool.
  • Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
  • Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl.  negotiations and quotations) and deal closure.
  • Responsible for elaborating and following of account planning for key customers (e.g., A1).
  • Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
  • Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.

Decision rights

  • Influence individual (end) customer pricing.
  • Influence account plans.

Key Performance Indicators

  • Material margin and revenue (growth)
  • Generation and follow up of opportunities (number, MM value, success rate)
  • CRM adoption
  • Number of customer visits
  • Minimum number of buying customers
  • Extension % share of wallet customers
  • Number of new products (sales and promotion)
  • Compile and register product customer potentials (market intelligence)
  • Average sale per customer
  • Rate of lost customers
  • Quality of account plan and other management information Job  Requirements

 

About you

Competencies

  • Customer Focus
  • Entrepreneurship
  • Negotiating
  • Market Orientation
  • Networking
  • Perseverance
  • Problem Analysis
  • Result Focused

Knowledge/skills and experience

  • Bachelor degree, in Food Science is a plus
  • Minimum 3-5 years relevant commercial experience
  • Relevant technical knowledge is a must
  • Good knowledge of English spoken and written
  • Knowledge of ERP and CRM systems
  • Communication skills
  • Commercial and financial awareness

Our offer

Because we care

Why working at Caldic is a good idea

Learn, grow and contribute

In order to make us a stronger, more innovative and inspiring company, we actively encourage our people to contribute their well substantiated ideas and cultivate their entrepreneurial spirit.
We give you a great deal of professional freedom and responsibility and offer you the opportunity to be decisive and work autonomously. We strongly support personal and career development.
We believe in investment in our people through on-the-job learning and formal trainings.

At Caldic you learn, grow and contribute to your success and that of our company and our customers.

We offer a challenging position in a dynamic environment, a competitive salary and compensation pack, including bonus & benefits, sized on your skills and experiences.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, pursuant Italian laws 903/77 - 125/91 - 215/03 and 216/03.

 

About us

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable solutions in life science and specialty chemicals for the food, pharma, personal care and industrial markets of the world. Our solutions, carefully sourced and customized to exacting specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain. Across 19 countries in Europe, North America and Asia Pacific, our approximately 1200 employees go the extra mile day in, day out, to deliver value-add solutions for our customers. In our activities we embrace the principles of sustainability, designing products, services and processes with these in mind. From formulation to delivery, from ingredient to packing, from supplier to customer, we care about every detail of what we do. Because every detail is in our care. At Caldic, in order to make us a stronger, more innovative and inspiring company, we actively encourage our people to contribute with their ideas and cultivate their entrepreneurial spirit. We strongly support personal and career development. At Caldic you learn, grow and contribute to your success and that of our company and our customers. For more information, please visit www.caldic.com Caldic. Inspiring solutions in life science and specialty chemicals. Because we care.