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Customer Development Manager – Rubber & Plastics Industry

Account Product Sales Manager Caldic Vacancies
26 July 2021

Customer Development Manager – Rubber & Plastics Industry

United Kingdom, Chesterfield

Full time

The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.

The Customer Development Manager reports directly to the Sales Leader. 

Job Responsibilities

  •  Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
  • Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
  • Responsible for prices and quotation for own customer pool.
  • Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
  • Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure.
  • Responsible for elaborating and following of account planning for key customers (e.g., A1).
  • Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
  • Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers. 

Decision rights

  • Influence individual (end) customer pricing.
  • Influence account plans.

Key Performance Indicators

  • Material margin and revenue (growth)
  • Generation and follow up of opportunities (number, MM value, success rate)
  • CRM adoption
  • Number of customer visits
  • Minimum number of buying customers
  • Extension % share of wallet customers
  • Number of new products (sales and promotion)
  • Compile and register product customer potentials (market intelligence)
  • Average sale per customer
  • Rate of lost customers
  • Quality of account plan and other management information

About you


  • Customer Focus
  • Entrepreneurship
  • Negotiating
  • Market Orientation
  • Networking
  • Perseverance
  • Problem Analysis
  • Result Focused 

Knowledge/skills and experience

  • Bachelor degree - BSc preferable.
  • Experience in the rubber and plastic industry
  • Minimum 3-5 years relevant commercial experience
  • Relevant technical knowledge
  • Good knowledge of English spoken and written
  • Knowledge of ERP and CRM systems
  • Communication skills
  • Commercial and financial awareness
  • Professional/technical expertise


Our offer

A challenging position within a dynamic international organisation. Our culture is characterised as enterprising and collaborative. In addition to a good salary and a company pension scheme, we offer a pleasant working environment in an enthusiastic team.


About us

Every day hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world. But we go beyond connecting to ensure we deliver on our business partners' requirements for added-value R&D, manufacturing and packaging solutions, while minimizing the environmental impact. This makes Caldic the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care' underlines our commitment to our people, our business partners and our planet. On a daily basis around 1200 Caldic employees go the extra mile to deliver value-add solutions. Caldic is present in 19 countries in Europe, North America and Asia Pacific. For more information, please visit