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Commercial Business Analyst - CRM

Working at Caldic Traineeship Microsoft AX
15 April 2021

Commercial Business Analyst - CRM

the Netherlands, Rotterdam

Full time

Caldic has an exciting opportunity for a highly motivated professional for the role of Commercial Business Analyst CRM!

In this data driven role you can use your creativity and strategic thinking to identify different commercial opportunities.

As Commercial Business Analyst CRM you are responsible for collecting and analyzing commercial and market data and provides recommendations for improvement. By using CRM tools as a specialist in this position you translate business needs and extract the relevant data which subsequently is used as insights and input for various marketing campaigns, direct (e-mail) marketing. In addition, you will be involved in Pan-European projects where you add value with your business acumen and attention to detail and figures.

The Commercial Business Analyst CRM position reports directly to the Commercial Director Europe.

Job responsibilities:
• Generate reports by using CRM tools and provide analysis of commercial figures to support a.o. the Business Development team
• Provide reports regarding our industries, segments and suppliers by using CRM tools
• Active communication with the Business Development Directors, Business Development Managers and Marketing Manager Europe about commercial and sales figures
• Collecting market information per Caldic Entity
• Design and create the reporting needed to monitor the performance of the initiatives worked on
• Communicate proactively with other analysts
• Provide reports of market trends based on collected data by using CRM tools
• Use creative, innovative and strategic thinking to identify different commercial opportunities using a data-driven approach
• Generate status update about the use of central IT systems like Caldic Connect and CRM
• Collection, cleaning and processing data for IT system
• Find ways to improve processes and build efficiencies
• Support management with ad-hoc analysis, reports and benchmarking as requested
• Support and contribute to the implementation of specific projects from the business development team.

About you

You are passionate about analytics and business intelligence and you are eager to explore large datasets and find meaningful patterns. Your method is characterized as solution and results-oriented, and you have strong analytical skills. You are a customer focused and result driven professional who shows a strong sense of ownership and accountability. You are a CRM expert and like working with different CRM tools. In addition, you will need to have:

• An University degree
• Minimum 2 years relevant work experience
• Knowledge of ERP and CRM systems
• Have a good knowledge of English, spoken and written
• Drive for continuous improvement in a long term perspective.
• Excellent Excel knowledge and skills and preferably in other data exploration tools


Our offer

A great opportunity for a professional interested in a career within an international and entrepreneurial  organization.  Your workplace is located in a beautiful building in the Shipping quarter (Scheepvaartkwartier) in Rotterdam. A position with a lot of freedom and responsibility, with room for your initiatives. We offer you a complete compensation and benefits package and a pleasant working environment in an expanding, dynamic company and within an enthusiastic team.


About us

Every day hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world. But we go beyond connecting to ensure we deliver on our business partners' requirements for added-value R&D, manufacturing and packaging solutions, while minimizing the environmental impact. This makes Caldic the partner of choice in innovative and sustainable solutions in life science and specialty chemicals. Our tagline ‘Because we care' underlines our commitment to our people, our business partners and our planet. On a daily basis around 1200 Caldic employees go the extra mile to deliver value-add solutions. Caldic is present in 19 countries in Europe, North America and Asia Pacific. For more information, please visit