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Customer Service Representative

Division Manager Caldic Vacancies
11 March 2019

Customer Service Representative

United Kingdom, Adlington

Full time

As a Customer Service Representative you will be responsible for both the administration and care of existing customer accounts. Your role will include processing sales orders and purchase orders, ensuring stock levels are maintained and managing timely deliveries. You will build rapport and maintain close contact with customers and suppliers, thus creating valued business relationships. You will advise customers on pricing and delivery lead times and handle queries and enquiries promptly and professionally, thus supporting the development of the business.

The candidate that we are looking for is commercially aware, customer orientated, very well organized, and should have an entrepreneurial and “can do” approach to business. The role requires exceptional interpersonal qualities. You should be able to relate to customers and colleagues at all levels.

In addition, the candidate will be highly IT literate and be able to adapt readily to the ERP system.

You will report to the Division Manager 

About you

Your personality can be described as hard-working, enterprising, enthusiastic and energetic.  You will need to have a strong commercial understanding and an outgoing persona, as well as great attention to detail. You are solution- and results-oriented, and you have strong analytical and communication skills.   You will be recognised and appreciated as a reliable partner for customers, suppliers and colleagues.  In addition, you will need to have:

  • Relevant sales order / purchase order processing experience in a business-to-business environment
  • Previous sales office / commercial experience
  • A good knowledge of working in an ERP system (Microsoft Dynamics AX would be beneficial, but not essential)
  • Experience of chemical distribution would be advantageous but is not essential.

Core Competencies:

  • Excellent communication and interpersonal skills
  • Commercial acumen
  • Strong organisational skills
  • Attention to detail, coupled with a determination to get things right first time
  • Team-working
  • IT literacy (including Microsoft Office)
  • An entrepreneurial attitude to solving problems and overcoming hurdles

Our offer

A challenging position within a dynamic international organisation which is focused on organic growth and providing an excellent customer experience. Our service-oriented culture is both enterprising and straightforward. In addition to a good salary and a company pension scheme, we offer a very pleasant working environment in an enthusiastic team

About us

Established over 25 year's ago, operating from two locations, Caldic UK is a distributor of chemical products including Acids, Lye's, Solvents and Speciality Chemicals. Its close cooperation with many international producers, its broad range of added value services coupled with a complimentary product range and its modern, well equipped logistic facilities make Caldic UK a respected partner with UK industry. We are a customer-centric organization focused on delivering high quality and cost effective solutions. Adding value to the business of our customers and suppliers by innovation is our core value. Our ambition is to be a trustworthy partner for supplier and customer, to safeguard their business while offering an honest and innovative partnership that brings the best to both worlds. Caldic UK is part of Caldic, a full-service distributor engaged in the production and distribution of food ingredients, chemicals, health care- and technical solutions. Since the foundation in 1970, it has expanded to a global company with 1100 employees. At the moment Caldic is represented in 17 countries with more than 40 locations in Europe, Asia Pacific and North America.