Customer Development Manager Industrial - Rubber

The Customer Development Manager (CDM) Rubber will reinforce the Italian sales team Industrial and contribute to the expansion of commercial sales activities with customers and prospects.

Job Purpose

The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.

Job Position

The Customer Development Manager reports directly to the Sales Leader.

Job Responsibilities


• Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
• Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
• Responsible for prices and quotation for own customer pool.
• Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
• Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure.
• Responsible for elaborating and following of account planning for key customers (e.g., A1).
• Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
• Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.

Decision rights

• Influence individual (end) customer pricing.
• Influence account plans.

Key Performance Indicators

• Material margin and revenue (growth)
• Generation and follow up of opportunities (number, MM value, success rate)
• CRM adoption
• Number of customer visits
• Minimum number of buying customers
• Extension % share of wallet customers
• Number of new products (sales and promotion)
• Compile and register product customer potentials (market intelligence)
• Average sale per customer
• Rate of lost customers
• Quality of account plan and other management information



Customer Development Manager Industrial - Rubber


Italy, Origgio Apply now

About you

Job Requirements


• Customer Focus
• Entrepreneurship
• Negotiating
• Market Orientation
• Networking
• Perseverance
• Problem Analysis
• Result Focused

Knowledge/skills and experience

• Bachelor or master degree. The possession of a chemistry related certification is an important advantage
• Passionate chemical commercial experience of more than 5 years
• Relevant technical knowledge
• Good knowledge of English spoken and written
• Knowledge of ERP and CRM systems
• Communication skills
• Commercial and financial awareness
• Professional/technical expertise


Why working at Caldic is a good idea

We offer a challenging position in a successful, multinational company, a position in a team, working on Caldic’s strategic growth pillars, an inspiring working atmosphere in a stable company.

Walking the talk ‘Because we care’ you’ll experience a warm onboarding period and a wide range of training courses (You’ll take part of a 2 year learning journey in our Caldic Academy), a growing salary package and extended package deal (laptop/smartphone for private use, ...), a company car, yearly bonus plan, a pension plan, an health insurance cover for you and your family.

A good work-life balance, including flexible working hours, 24 vacation days and homeworking.

At Caldic, we are committed to fostering a diverse, equitable, and inclusive work environment where everyone feels valued and respected so all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Because we care

Learn, grow and contribute

In order to make us a stronger, more innovative and inspiring company, we actively encourage our people to contribute their well substantiated ideas and cultivate their entrepreneurial spirit.
We give you a great deal of professional freedom and responsibility and offer you the opportunity to be decisive and work autonomously. We strongly support personal and career development.
We believe in investment in our people through on-the-job training and learning path programs.

At Caldic you learn, grow and contribute to your success and that of our company and our customers.